FREQUENTLY ASKED QUESTIONS

You probably have many questions about my art and how to order prints. In this section I'll try to answer most of them. If you have a question that's not answered in this section feel free to contact me using the contact page, thanks.

HOW DO YOU ORDER PRINTS

To order a print please click on galleries, then select the photo you wish to purchase. Next, scroll down on the page of the print you're purchasing and find the type of print need. Then, click on the drop down menu and select the size you need. Once you've selected the prints you desire click on the shopping cart to check out and finish your purchase via Stripe or Paypal. The site is safe and secure and kept up to date with the latest technologies.

HOW DO YOU PAY FOR PRINTS

When you check out with the shopping cart you have the choice of Stripe or Paypal. Stripe is used with more traditional transactions including most credit cards.

WHAT TYPES OF PRINTS ARE OFFERED

LUMACHROME TRUE LIFE ANTI - GLARE ACRYLIC PRINTS

Lumachrome is the ultimate in acrylic print technology. Lumachrome prints are found in the finest galleries in art destinations worldwide. Lumachrome prints surpass FujiFlex bringing unbelievable resolution, clarity, and vibrancy adding an incredible 3D image quality to your photo that can appear backlit and holographic. Details appear to emerge in 3D from the depths of the image with the Lumachrome process thanks to the transparency layer that is infused with iridium particles and is encapsulated in a layer suspended between the white poly surface and acrylic.

Characteristics:

- Brilliant colors lasting over 120 years

- Superior gamut vs traditional FujiFlex prints

- Incredible 3D depth and dimensionality

- Unsurpassed detail and ability to hold highlights

- Superior shadow luminosity and detail

- Radiant glowing response under LED lighting of 3000-3200 Color Rendering Index (CRI) (See lighting notes)

DYE-SUBLIMATION METAL PRINTS

Dye Sublimation - Luminous images that shine above the rest. Dye Sublumination is a process that combines fine art printing, high tech materials, and intense heat to produce a vibrant print fused to the surface of the aluminum sheet. The finished process is timeless (as well as modern) and lightweight for an easy hang. Dye sub prints work very well in humid, indoor environments. With proper care metal prints can last over 100 years.

DO I OFFER LIMITED EDITION PRINTS

Yes, each print is offered at a limited edition of a hundred. Each separate print is offered in various sizes until ninety prints have sold. Then the last ten are only sold in sizes of 30 x 45 and larger until they're all sold out. The price of the last ten will increase and the final ten prints will be sold numbered 10 - 1. When a print is close to selling out, I will release the information in my News section. Limited edition art increases the value of the art you purchase. I personally guarantee that I will not produce any more prints once a limited edition is sold out.

DO I PROVIDE A CERTIFICATE OF AUTHENTICITY (COA)

I will provide a letter of authenticity for each of the prints which will be sent separately to you when a print is purchased. This will show proof of the art purchased and increase the value of your fine art.

ARE ARTISTS PROOFS AVAILABLE

Yes, artists proofs are available at a slightly higher cost. Artists proofs are only sold as Lumichrome Trulife Acrylic in sizes of 30 x 45, 40 x 60 and larger. These prints are unique and special because they're each personally signed on the back by me and sold after the regular edition is sold out. Only 10 will be available numbered from 10 to 1, example 10/1 AP. Prices will be 30 x 45 $2500, 40 x 60 $3500 and 48 x 72 $6000.

ARE VOLUME DISCOUNTS OFFERED

Yes, volume discounts are offered for purchases of multiple prints. For two prints you'll receive a 5% discount, for three prints you'll receive a 10% discount and for four or more you'll receive a 15% discount.

DO I OFFER CUSTOM PRINTS

Yes, I can upsize select photos to larger print sizes for custom prints. It depends on each print but its possible to enlarge some of them up to 120 inches horizontally. Most of the panorama's and some of the others can be greatly enlarged. If you have a special sized fine art photo request please send an email using my contact page.

HOW DO YOU CHOOSE A PRINT SIZE FOR YOUR HOME

You can choose the right print size by measuring the area you're planning to use and determining which size fits the best. You'll want the print to fill in most of the area allowing some space around the print. I have provided samples of how different sized prints would look above a 7 foot couch.

HOW CAN YOU HANG YOUR ARTWORK

It would be best to hire a professional to hang your art however the smaller prints can be done by yourself. I would suggest having someone help when you hang it up. It is pretty simple to hang up using the provided hardware.

HOW DO I PROPERLY LIGHT MY ARTWORK

Proper lighting is essential to view your artwork at its finest. Specific LED lights with a Color Rendering Index (CRD) of 3000k to 3200k can render the best lighting. Other types of lighting will slowly cause the fading of your fine art print. The right lighting will bring out the fine details, highlights and vibrant colors of your prints. It will also ensure your prints have that special backlit glow and the 3D effect enabling you to see the stars dancing across the dark skies of my night images!

HOW DO I CARE FOR MY PRINTS

The prints should be stored or displayed in a temperature and humidity-controlled environment. Avoid direct sunlight because direct sunlight will cause prints to fade. LED lights are highly recommended. Any other light source will slowly cause fading of your print.

HOW DO I CLEAN ACRYLIC AND METAL PRINTS

Lumachrome TruLife Antiglare Acrylic Prints: Windex works best. Any kind of non-ammonia glass cleaner and non-abrasive microfiber cloth.

Metal (Dye-sub) Prints: For smudges and fingerprints use a clean, non-abrasive microfiber cloth to wipe off the print. For any other type of cleaning use Non-ammonia glass cleaner or water can be used without harming the surface. Do not use cleaners containing ammonia, abrasives, or corrosive chemicals.

HOW MUCH IS SHIPPING

Shipping is free for all orders in the US except Alaska and Hawaii. Larger sized prints 72" and higher will have additional costs associated with shipping due to the larger sized shipping crates. In addition, international shipping requires added costs. Please contact me for larger sized or international shipping quotes.

HOW LONG DOES IT TAKE FOR DELIVERY

Shipping times may vary. Depending on the size of your print and where its being shipped please allow a minimum of four weeks for the delivery. If a print is damaged from the shipment please notify me within the first 48 hours so I can quickly send a replacement to you.

IS THERE A WARRANTY OFFERED FOR MY FINE ART PRINTS

I produce the best art at the highest standards but if you're not satisfied for whatever reason please contact me immediately so I can solve your problem. If I can't resolve your problem I do allow prints to be returned within 30 days of delivery. However, you will be responsible for the return shipping fee along with a 25% restocking fee.

If your art is damaged in any way from shipping it will be replaced as soon as possible. You will need to report the damaged print to me within 48 hours of delivery and I will need pictures sent to me of any damage incurred during shipping.